Supporting our customers
If you’re a Moneybox customer and there’s something you’d like to make us aware of, including any financial worries, life events like losing your job, or physical and mental health conditions, you can let our Support Team know with our in-app chat. Just go to Settings > Help > Contact us.
Below you’ll find information from various charities and organisations that can offer advice, help and support if you’re in difficult circumstances.
Financial difficulties
Money Advice Service
The Money Advice Service provides free, easy-to-use money tools, information and advice.
Find out moreCitizens Advice
For advice and information on debt and other topics, contact your local Citizens Advice.
Find out moreAdviceUK
AdviceUK offers debt advice including specialist advice for minority communities and people with disabilities.
Find out moreTurn2Us
Turn2Us help those experiencing financial hardship gain access to welfare benefits, charitable grants and other financial help – either online, over the phone, or face to face.
Find out moreStepChange
StepChange offers free debt advice online, and can support you with getting your finances back on track through advice and debt management plans.
Find out moreLiving with a disability
Bild
Bild helps those supporting people with complex needs – including their members, universities, government departments, local authorities, NHS trusts, service providers and mainstream organisations – to champion rights, ensure excellent support and continually improve practice.
Find out moreMental health
NHS support
If you’re struggling with issues surrounding mental health, the NHS website provides links to many support organisations for different types of issues.
Find out moreSamaritans
Samaritans can provide support with issues relating to depression and/or anxiety. They’re available 24 hours a day, 365 days a year, and can be called for free on 116 123.
Find out moreMind
Mind provides information on a range of topics relating to mental health that includes types of mental health problems, where to get help, medication and alternative treatments. They can also signpost you services offering help and support in your local area.
Find out moreLearning difficulties
Mencap
Mencap aim to improve the lives of people with a learning disability and their families now, and fight alongside them for a better future. Mencap teams up with our network of over 300 local groups to reach people across England, Northern Ireland and Wales.
Find out moreDomestic violence
Refuge
Refuge provides a 24-hour UK National Domestic Abuse Helpline for women and children suffering from financial and domestic abuse.
Find out moreMen's Advice Line
Men’s Advice Line provides support for male victims of domestic abuse, through telephone, web chat and email.
Find out moreGalop
Galop provides emotional and practical support specifically for LGBT+ people experiencing domestic, emotional or financial abuse.
Find out moreGuidance with pensions
Money and Pensions Service
Money and Pensions Service helps people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, they make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, how and when they need it.
Find out morePension Wise
Pension Wise is a service from MoneyHelper, backed by the government. They offer free, impartial guidance to over 50s. They’ll explain the options to take money from your pension pots.
Find out moreIt's important you know
Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.
A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.
Your home may be repossessed if you do not keep up repayments on your mortgage.
Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.
For Business Saver: T&Cs apply. Max one withdrawal per day.