Junior Product Technical Analyst

About Moneybox

At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more – more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.

Job Brief

The Product Technical team provides the business with expert knowledge of the rules and practices expected of firms operating investing and tax wrapped products. Principally those of HM Revenue and Customs but also associated regulators and industry bodies (such as the IRS, Pensions Regulator, Bacs, Open Banking & FCA).

The team applies this knowledge to a broad range of tasks; from advising on complex customer enquiries and complaints, to completing regulatory returns, responding to audits, interpreting rules and guidance, overseeing pertinent changes to our processes and representing Moneybox in industry forums.

The work is varied, fast paced and involves engagement with a large swathe of the business and external third parties. You will learn a great deal about how Moneybox operates in the most granular level of detail and will apply those learnings to help create excellent outcomes for Moneybox and its customers.

Due to the growth and success of Moneybox, the Product Technical team is expanding and is seeking to recruit a Junior Product Technical Analyst. Your role in the team will be to primarily facilitate a number of the regulatory reporting tasks owned by the team, as well as management of customer facing literature and supporting the resolution of complex customer queries and incidents (such as missed interest calculations or investment losses). The role will also involve supporting exploration of how we utilise AI to reform the team’s ways of working.

We’re looking for someone with a natural interest in how things work. You should enjoy solving problems and have a highly analytical and detail-orientated approach to articulating and documenting things. You will need to be able to assimilate information quickly, work with a wide range of stakeholders at varying levels of seniority, operate with a reasonable level of autonomy and take ownership of the work assigned to you.

What you’ll do

• Support the creation and submission of regulatory returns such as the Lifetime ISA bonus and Pension Tax Relief claims.
• Support the identification and resolution of data gaps or inaccuracies related to our annual returns.
• Help document and improve key processes owned by the team.
• Help to maintain customer facing product literature and tools (such as Key Features Documents, KIID’s and illustrations).
• Help resolve complex queries and complaints such as interest calculations, ISA voids and anomaly reports.
• Support the adoption and embedding of AI related reform.
• Participate in internal committees and groups which oversee the operation of our products.
• Help to shape and enhance the team’s ways of working.

Who you are

• A driven, ambitious individual who is looking to build their career at an exciting, very fast-growing company.
• A highly detail-oriented individual with a diligent and methodical approach.
• Someone who likes to understand how things work and help others to understand them.
• Someone who takes ownership of their work and is committed to delivering output of a consistently high standard.
• Someone who is comfortable interacting with stakeholders around the business.
• A naturally personable, great communicator who has a passion for their work and the people they work with.
• Adaptable and flexible, for those times when things do not go to plan.
• Excited about FinTech and being part of a company that is trying to make a positive mark on the world.
• Knows how to have fun whilst maintaining a professional outlook.

Experience and Skills 

• Proven ability to absorb and apply complex information.
• Excellent communication skills.
• Relishes the challenge of helping to define the operating model of a relatively new team.
• Interested in app-based financial services.
• Interested in AI innovation and practical adoptions of new technology.

What’s in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious company
• Work with a friendly team of highly motivated individuals
• Be in an environment where you are listened to and can actually have an impact
• Thriving collaborative and inclusive company culture
• Company pension scheme
• Company bonus scheme
• Hybrid working environment – by the Oxo Tower
• Home office furniture allowance
• Personal Annual Learning and Development budget
• Private Medical Insurance
• Health Cash Plan – cashback on everyday healthcare like dental and opticians
• Cycle to work scheme – spread the cost of a new bike and accessories
• CycleSaver – save on bike-share subscriptions and have a more sustainable commute
• Wellhub subscription to a variety of gyms and wellbeing apps
• Enhanced parental pay & leave
• 25 days holiday + bank holidays with additional days added with length of service.

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential