Workplace Technology Analyst

As a Workplace Tech Analyst, you’ll be at the heart of our Workplace Tech team, ensuring our 450+ employees have the tools and tech support they need to succeed. We’re an FCA-regulated business, so security and access control matter: getting the details right is as important as getting things fixed quickly. Here’s a snapshot of how you’ll contribute:

• Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.
• Own your tickets from pickup to closure, keeping requesters and the team updated with clear notes at every stage and keeping our Service Level Agreements (SLAs) front and centre.
• Flag blockers early and ask for help when you’re unsure. We’d rather hear about a problem on day one than discover it on day five.
• Work closely with the wider team to escalate and resolve more complex issues, ensuring a smooth handover.
• Actively listen to understand issues thoroughly and translate them into clear, actionable technical resolutions.
• Handle access requests with care, applying least-privilege and role-based access principles across our systems.
• Contribute to and maintain our internal knowledge base by documenting solutions, creating ‘how-to’ guides, and sharing best practices to empower staff with self-service options.
• Help our new starters hit the ground running by running our weekly group onboarding sessions (in person and remote) and delivering smooth tech setups, and ensure a thorough, auditable offboarding process for leavers.
• Keep our meeting rooms and video conferencing kit in top shape with regular checks and proactive monitoring.
• Maintain a well-organised and secure inventory of our laptops and other tech equipment in our asset management system.
• Lend a hand with project work, including security and infrastructure projects, providing support whenever extra resources are needed.

• A driven, ambitious individual who’s looking to build their career at an exciting, very fast-growing company.
• Has a genuine interest in technology and using it to help people work effectively.
• Reliable and responsive: you follow through on what you say you’ll do and keep people in the loop.
• Comfortable working autonomously, with the judgement to know when to check in or escalate.
• Security-minded: you understand why access controls, audit trails and compliance training matter in a regulated business, and treat them as part of the job.
• Naturally personable, great communicator who has a passion for their work and the people they work with.
• Knows how to have fun whilst maintaining a professional outlook.

• Experience with ticketing systems (ideally Freshservice) and keeping support tickets updated with clear, useful notes.
• Experience with Google Workspace, plus familiarity with SSO and password management tools such as 1Password.
• Comfortable supporting both Mac and Windows environments, ideally with exposure to MDM tools such as Iru (formally Kandji) and Microsoft Intune / Entra ID.
• Basic knowledge of iOS and Android devices.
• An understanding of least-privilege and role-based access control (RBAC).
• Strong troubleshooting skills and a logical approach to problem-solving.
• Ability to describe technical fixes in an easy-to-understand way.
• Clear, friendly written and verbal communication, and confidence presenting to small groups.
• Nice to have: experience with CrowdStrike, Cloudflare Zero Trust, Snipe-IT, Slack administration, or scripting and automation (e.g. GAM, Bash, PowerShell).

• Opportunity to join a fast-growing, award-winning and super ambitious company
• Work with a friendly team of highly motivated individuals
• Be in an environment where you are listened to and can actually have an impact
• Thriving, collaborative, and inclusive company culture
• Mission + Functional team socials every 8 weeks
• Company pension scheme
• Company bonus scheme
• Hybrid working environment
• Home office furniture allowance
• Personal Annual Learning and Development budget
• Private Medical Insurance
• Health Cash Plan (cashback on visits to the dentist & opticians etc.)
• Cycle to work scheme
• Wellhub subscription to a variety of gyms and wellbeing apps
• Enhanced parental pay & leave
• 25 days holiday + bank holidays with additional days added with length of service.
• This is a hybrid role. Our office is in London, by the Oxo Tower