FSCS Protection for Moneybox Personal Customers

The Financial Services Compensation Scheme

The Financial Services Compensation Scheme (FSCS) exists to protect customers of UK financial services firms that have failed. If a company you’ve been dealing with has failed and can’t pay claims against it, the FSCS may step in to pay compensation.
For more information on FSCS cover, please see the FSCS website.

How your investments are protected

Moneybox, and the partner firms we work with in relation to your investments, segregate client assets from their own assets. This means that a high level of protection is available in the unlikely event of firm insolvency.

However, if Moneybox fails (i.e. has gone out of business), and you suffer a financial loss arising from our regulated investment business (for example, a shortfall in client assets), because we are covered by the FSCS in relation to investment products, you would be eligible to claim up to £85,000 if there was any shortfall in the assets we held for you, or if you had another claim against us relating to your investments.

For investments in Moneybox Funds, we appoint our Authorised Corporate Director (ACD), Investment Fund Services Limited, to arrange custody, either themselves or through a third party custodian.

For all other investments in mutual funds and exchange traded funds, we appoint our UK Broker, Winterflood Securities, to hold your investments as a custodian.

If our UK Broker or ACD failed and you suffered a financial loss arising from their regulated investment business (such as a shortfall in client assets attributable to the failed firm),  and it resulted in a loss of your investments, then you may be eligible for FSCS compensation up to £85,000 per person per failed firm, which we would claim on your behalf. Our fund providers are also covered by the FSCS up to £85,000, except for the funds which are domiciled outside of the UK. However, investments within the funds are held for investors with a depositary/custodian, so a high level of protection is in place in the unlikely event that a fund provider becomes insolvent. All exchange traded funds, the Old Mutual MSCI World ESG index and HSBC Islamic Global Equity Index Fund are domiciled outside of the UK.

Please note that the FSCS £85,000 limit in relation to investment products applies per person, in relation to each failed financial services firm. Only one claim can be made per loss. Also note that a claim would not be eligible if the shortfall or loss was a result of general investing risk. The FSCS will not accept any claims for investment underperformance.

For investments in US stocks, we appoint our US broker, DriveWealth, to hold your investments as a custodian. As a US firm, DriveWealth is not covered by the FSCS. However, as with Moneybox and its UK broker, these investments are segregated and held in a designated account at DriveWealth.

How your cash savings are protected

Moneybox is authorised by the Financial Conduct Authority (FCA) to hold client money but we’re not a bank. This means that in different scenarios your money is protected in different ways. As with investments, we segregate client money from our own money.

For all of our savings products and cash held in an investing account, Moneybox deposits your money with third party banks. These banks are covered by the FSCS and, in the event one of them fails, you would be eligible to claim up to £120,000 per person per bank for any shortfall in money. Moneybox would make the claim to the FSCS on your behalf in relation to savings products and the claim may take longer to settle than if you held an account directly with the bank (up to three months). Please note the £120,000 limit applies in aggregate to the total amount of money held by you at any one bank, whether it is deposited by Moneybox, by other providers, or by you directly with the bank.

This means that if you have more than one Moneybox savings product (whether a Savings Product, Savings Treasury Product or cash in a CASS product), accounts with other providers that place money with banks, or an account(s) directly with a bank, the balances relating to each bank are all added together when working out how much of your money is protected. This total is then compared to the £120,000 FSCS limit for that bank.

Below we detail where your funds will be held depending on the product you choose.

Exclusions

Certain funds are excluded from protection, including if:

(1) The holder and any beneficial owner of the deposit have never been identified in accordance with money laundering requirements. For further information, contact Moneybox.

(2) The deposit arises out of transactions in connection with which there has been a criminal conviction for money laundering.

Other exclusions apply and for further information please refer to the FSCS website.

CASS products

Cash holdings in Cash LISA, Cash ISA or investment accounts (General Investment Account, Stocks and Shares Lifetime ISA, Stocks and Shares ISA & Junior ISA) are held as client money.

The proportion of money held with each bank can vary over time. However, we will never hold more than 50% of the total funds with a single bank at any given moment.
The banks we use change over time. The banks we currently use are:

• Clydesdale Bank plc
• HSBC Bank plc
• Santander UK plc
• Barclays Bank plc
• First Abu Dhabi Bank P.J.S.C.
• Qatar National Bank (Q.P.S.C.)
• National Westminster Bank plc
• Bank of Scotland plc
• Lloyds Bank plc
• The Bank of New York Mellon, London Branch
• National Bank of Kuwait (International) plc
• Bank of Montreal
• Starling Bank Limited (only for in-flight funds)

Any interest which is due but not paid may not be protected by FSCS.

Trust products

Trust products are held with the third party banks listed below. Any interest which is due but not paid is protected by FSCS.

Savings Products

1. 95 Day Notice Product

This money is held with Investec Bank Plc.

2. 45 Day Notice Product

This money is held with Charter Savings Bank (the trading name for Charter Court Financial Services Limited).

3. 120 Day Notice Product

This money is held with Charter Savings Bank (the trading name for Charter Court Financial Services Limited).

4. 32 Day Notice Product

This money is held with Investec Bank plc.

5. Reward Savings Product (easy access)

This money is held with Cynergy Bank plc.

Savings Treasury Products

1. Simple Saver Product (easy access)

The Simple Saver offers two rates, Standard and Reward. This money is held in a separate panel of banks for each rate.

Each panel of banks and the proportion of money held with each bank on each panel will vary over time. The banks we currently use for both panels are:

• Lloyds Bank plc
• Bank of Scotland plc
• Santander Financial Services plc (trading as Santander International)

2. Notice Product

The only Notice Product which Moneybox currently offers to customers is the 90 Day Notice. In respect of the 90 Day Notice, your funds are held in a panel of banks and the proportion of money held with each bank on the panel will vary over time. The banks we currently use for the panel are:

• Lloyds Bank plc
• Bank of Scotland plc
• Qatar National Bank (Q.P.S.C.)

3. Fixed Rate Product

The only Fixed Rate Product which Moneybox currently offers to customers is the 1 Year Fixed Rate. In respect of the 1 Year Fixed Rate, your funds are held in a panel of banks and the proportion of money held with each bank on the panel will vary over time. The banks we currently use for the panel are:

• Lloyds Bank plc
• Emirates NBD Bank (P.J.S.C)

For Savings Treasury Products, your funds will be deposited into one or more of the accounts that Moneybox holds on bare trust for you at the above listed panels of banks. For example, Moneybox could decide to deposit all of your Simple Saver, 90 Day Notice or 1 Year Fixed Rate contributions in its account at one panel bank, or we could decide to split your contribution into different deposit amounts across the relevant panel of banks.

Money in transit

We use HSBC Bank plc, Lloyds Bank plc and Bank of Scotland plc as our operational banks.

If you add money via easy bank transfer and manual bank transfers, your funds will be held with Starling Bank Limited for one business day prior to transferring into accounts held with Lloyds Bank plc and/or Bank of Scotland plc (for Savings Treasury Products) or HSBC Bank plc (for all other Moneybox products). Whilst your money is with GoCardless, it is not covered by FSCS, but it is protected through the FCA’s safeguarding rules.

Withdrawals will be transferred into accounts held with Lloyds Bank plc or HSBC Bank plc before being transferred to your linked bank account.

Cash held for the purpose of buys or sells of investments, or the receipt of dividends, may be held in client transaction accounts with our US or UK Brokers for up to one business day. Funds with our brokers may not qualify for FSCS, therefore we ensure that funds do not sit in transaction accounts longer than necessary for the actioning of a transaction. However, this money is segregated and held in a designated transaction account, offering a level of protection should the brokers go into default.

For more detail on the flow of your funds, please refer to our terms & conditions.

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