Why have I been asked for ID while registering?

As a financial services organisation, we’re required to verify your identity and run anti-money laundering checks on all our customers. In the first instance this is done by matching your registration details with available databases, such as credit agencies (though it’s not a credit check) or voting registers.

If you’re asked to upload a piece of ID after entering your details, we’ve been unable to make the requisite number of matches, so the next step is to check one of your identification documents to confirm that your name and date of birth and address match.

Personal data supplied will be handled in line with our Privacy Notice.