Managing accounts on our website

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What if I need extra support?

If there’s anything you’d like to make us aware of, including a physical or mental health condition, financial worries, or a life event like losing your job, you can let us know in the app by heading to Settings > Tap your name > Additional support or on the website by clicking your initials in the top right corner, then Edit personal details > Additional support.

We’ll record this information to make sure we can give you the right support going forward, and only a small number of our team will be able to see this information.

You can also email our Support team at support@moneyboxapp.com at any time, and we’ll be happy to help. If this doesn’t apply to you right now, we’ll always be here to help if your situation changes in the future.

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It's important you know

Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.

A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Payments you make into your pension won’t be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.

For Business Saver: T&Cs apply. Max one withdrawal per day.

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