Troubleshooting issues with easy bank transfers
If you are attempting to make an easy bank transfer via the Moneybox app and no funds have left your bank account, you should be fine to simply reattempt the transaction.
If you’re experiencing recurring issues, you may find the following troubleshooting steps useful:
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If you haven’t already, we’d recommend updating both your Moneybox app and mobile banking app to the latest available versions.
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It might also be worth switching back to your phone’s default web browser if you’re using a different browser currently.
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If you have multiple tabs open in your web browser, we’d recommend closing all of these before reattempting the transfer.
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Finally, we’d recommend closing all other apps that are running in the background, and logging out and back into your mobile banking app.
Once you’ve done these, you may wish to try making a smaller deposit (such as the £100 minimum) to see if this goes through.
These steps should allow you to make an easy bank transfer as normal, however, if you still experience issues after running through the above steps then please feel free to reach out to our Support Team and they’ll take a look!
Alternatively, if you hold an ISA, LISA, GIA, Reward Savings Account, Notice Account or Simple Saver, you can also send payments of £100 or more directly from your linked bank account using manual bank transfers. To make a manual bank transfer, just head to Wealth > Select your account > More > Manual bank transfers to find the payment details for your product, then send money via your banking app using these details.