My Lifetime ISA details don’t match HMRC

To make payments into your Lifetime ISA, the name, date of birth, and National Insurance number you used to sign up to Moneybox must match HMRC’s records.

If your information doesn’t match, you should see an error on the Home tab of the Moneybox app – tapping on this will allow you to check the details we hold for you. If any of the information we hold is incorrect, please drop us a message via the in-app chat in Settings > Help > Chat to us, or email support@moneyboxapp.com, so we can help you get this updated and
resubmit your information to HMRC. For this, we will also need to see a clear photo of your ID (e.g. driving licence or passport).

Or, if your details are correct in the app, we’d recommend logging into HMRC’s online service to check they hold the right information for you. If so, please send us a screenshot so we can match this to your Moneybox account details.
If the information held by HMRC is incorrect, please contact them to correct this.

Our systems will also automatically reattempt to match your details for two months after you finish registering, so if you do need to update any of your details with HMRC, this should clear automatically once they have made any necessary changes. You’ll also receive a confirmation email from us to let you know once your LISA has been successfully registered.