Can I cancel my Moneybox account?
With the exception of the 1 Year Fixed Rate, you can cancel any Moneybox account within its cancellation period, which is:
- 14 days from your first payment into the account for our Simple Saver, Reward Savings Account, and all of our Notice Accounts
- 30 days from your first payment into the account for our ISAs, Lifetime ISAs, GIA, and Junior ISA
- 30 days from the date you complete registration for our Pension
To cancel, please get in touch with our Support team either by messaging our in-app chat (Settings > Help > Chat to us), website chat (click Help in the top right of the screen when logged into your account), or by emailing support@moneyboxapp.com within your cancellation period. You’ll be asked to confirm your details before your cancellation is processed.
Cancellations for cash accounts are typically complete within 3 working days, and cancellations for investment accounts typically complete within 10 working days. Please note these timeframes may take longer if you have deposits in-progress.
If you have made investments, these will be sold and you will receive back your original contribution (minus any shortfall). Where a profit has been made, you will receive your original contribution amount.
If you’re no longer in your cancellation period, you can close your Moneybox account by making a withdrawal or transferring the account to another provider. Please note that for a Junior ISA, withdrawals can only be made by the child once they have turned 18, and for our Pension, you must be at least 55 years of age to withdraw.
Information on withdrawing from a 1 Year Fixed Rate can be found here.